Questions and answers
Frequently asked questions
Everything you need to know about our products, shipping, and purity. Can't find your answer? Get in touch.
About CBD and our products
What is CBD?
CBD (cannabidiol) is a natural compound extracted from the hemp plant. Our products are cosmetics formulated for topical use on the skin, made from high-quality hemp extract.
Will the products make me high?
No. Our products contain only trace amounts of THC within regulatory limits, not enough to produce any psychoactive effect. They will not make you high. Every batch is tested by an independent laboratory.
What is the difference between full-spectrum, broad-spectrum, and isolated CBD?
Full-spectrum contains the complete natural profile of the hemp plant: CBD, CBG, CBN, and CBC along with natural terpenes. Broad-spectrum contains the same cannabinoids, CBD, CBG, CBN, and CBC, but with only trace amounts of THC. Isolate contains pure CBD only. Each product page indicates which type applies.
Are the products legal in Iceland?
Yes. CBD products classified as cosmetics are legal in Iceland and registered under the EU CPNP regulation. Our products contain only trace amounts of THC within permitted limits.
What's in the products?
Our products are cosmetics made from high-quality hemp extract and natural ingredients, with no unnecessary additives. The full ingredient list is on each product page and on the packaging.
How to use
How do I use CBD oil?
Apply a few drops to clean skin and massage in gently until fully absorbed. Start with a small amount and find the routine that works for you. Shake the bottle before use.
How do I use CBD cream?
Apply a small amount to clean, dry skin and massage in gently. Can be used as needed throughout the day.
How should I store the products?
Store in a cool, dry place away from direct sunlight. Close the packaging securely after each use.
Safety and quality
Is CBD oil safe on skin?
All our products are classified and registered as cosmetics under the EU CPNP regulation and are intended for topical use only. If in doubt, consult a healthcare professional.
Can I use the products if I am pregnant, breastfeeding, or taking medication?
Our products are cosmetics for external use on the skin. If you are pregnant, breastfeeding, taking medication, or in any doubt, consult your doctor or a qualified professional before introducing a new skincare product.
Shipping and returns
How much does shipping cost?
Free delivery on orders over 9,900 kr. Otherwise, shipping costs are shown at checkout before you pay.
When will I receive my order?
Orders are typically dispatched the same day or the next business day, nationwide via Íslandspóstur.
How do I track my shipment?
You'll receive a confirmation email when your order is dispatched, including a tracking number where applicable.
Can I return a product?
Yes. There is a 14-day return window on unopened products. Contact us and we'll guide you through the process.
What if the product is faulty or incorrect?
Get in touch as soon as possible and we'll resolve it, either with a replacement or a full refund.
Subscription
How does the subscription work?
Get your favourite products delivered regularly, save 15% on every order, and receive free shipping. No commitment, you can change, pause, or cancel at any time. Learn more on the Subscription page.
Payments
What payment methods do you accept?
We accept all major payment cards. Available payment methods are shown at checkout before you confirm your order.
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